Shipping policy
Production Time
All of our pieces are handmade to order. Please allow up to 10 working days for your order to be carefully made and dispatched, excluding weekends and public holidays.
Shipping time is separate from production time. Please allow for both our production timeframe and the estimated delivery timeframe for your location when placing your order.
If you need your order for a specific date, please check the timeframes below before ordering.
Priority Production
If you would like us to work towards a specific date, we may be able to offer a priority production service, subject to availability.
Priority production fast tracks the making of your order within our studio. It does not refer to express delivery and does not guarantee a delivery date.
To request priority production, please contact us before or immediately after placing your order with:
- The item you would like to purchase
- Your required date
- The country your order will be shipped to
- Your order number, if your order has already been placed
If priority production has not been requested, paid for and confirmed by our team, your order will be made within our standard production timeframe of up to 10 working days.
UK Delivery
UK delivery is £7.99 for orders under £150.
We offer free tracked UK delivery on orders of £150 or more.
Estimated delivery time after dispatch:
1 to 2 working days
Once your order has been dispatched, you will receive a tracking link by email.
International Delivery
We ship worldwide using tracked delivery services. The delivery service used for your order may vary depending on the destination, parcel weight and service selected.
Estimated delivery times after dispatch are:
Europe: 1 to 5 working days
USA: 1 to 7 working days
Asia: 3 to 7 working days
Rest of world: 2 to 7 working days
For certain destinations, delivery may take longer.
Iceland: 3 to 5 working days
Guernsey: 3 to 5 working days
Jersey: 3 to 5 working days
Channel Islands: 1 to 5 working days
Heavier International Parcels
For heavier international orders, including parcels weighing approximately 2kg or more, we may use an alternative fully tracked international delivery service.
This service can have a longer delivery timeframe than our standard international service. Current estimated delivery times after dispatch are approximately:
Europe: generally 5 to 12 working days, depending on destination
USA: 7 to 12 working days
Canada: 9 to 12 working days
Australia: 7 to 13 working days
New Zealand: 10 to 13 working days
Asia: 10 to 21 working days
Other international destinations: delivery times vary depending on the country and will be based on the service available for your parcel.
These timeframes apply after your order has been dispatched and are estimates only. Customs clearance, remote locations, local courier networks and public holidays may extend delivery times.
Please note that all delivery timeframes are estimates only and are calculated from the date your order is dispatched. Delivery times may vary depending on your location, the delivery service used, local courier networks and customs processing.
If you require your order urgently, please contact us before placing your order. Where available, we may be able to arrange an upgraded delivery service at an additional cost.
Important Information
As a small handmade-to-order business, we are currently unable to offer next-day delivery.
Each piece is carefully made by our team, and we are continuously working towards improving our production and delivery services.
Once your order has been dispatched, you will receive a tracking link by email.
Please ensure that the delivery address and contact details provided at checkout are correct. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete information supplied at checkout.
Customs and Duties
International orders may be subject to customs fees, taxes or import duties.
These charges are not applied to every order, but where they do apply, they are set by the local customs authority and are the responsibility of the customer.
Customs charges are outside of our control and are not paid to Syl’a’Vie. If any fees or additional information are required, the courier or local customs authority will contact you directly with the steps required to release your parcel.
Customs processing may also cause delays which are outside of our control and are not included within our estimated delivery timeframes.
If a parcel is not claimed, customs charges are not paid, delivery is refused or delivery is unsuccessful and the parcel is returned to us, any return shipping, customs or carrier charges incurred may be deducted from your refund.
An administration fee may also apply. Any applicable deductions will be confirmed before your refund is processed.