FAQs

All Syl’a’Vie pieces are handmade to order in our London studio. Our current production time is up to 10 working days before dispatch, excluding weekends and bank holidays. Once your order has been dispatched, you will receive tracking information.

Made to order means your garment is created after your order has been placed. We do not hold large amounts of ready-made stock, which helps us reduce waste and make each piece with care and attention.

If you need your order for a specific date, please contact us before placing your order. We will always do our best to help where possible and may be able to offer priority service, subject to availability.

Yes, orders can be cancelled in line with our cancellation policy. However, any custom pieces or garments with custom requests that have already entered production cannot be cancelled, as they are being made especially for you.

We have size guides available on our product pages for both garments and swimwear. These are designed to help you choose the best size based on your measurements. Please note that our size guide is a guide only and cannot guarantee an exact fit, as every body shape and fit preference is different.

Of course. If you are unsure which size to choose, please email us with your bust, waist and hip measurements, along with the item you would like to order, and our team will be happy to advise.

As we are a made-to-order brand and do not operate as fast fashion, we kindly ask customers to avoid ordering multiple sizes of the same item with the intention of returning one. If you are unsure on sizing, please contact us before ordering so we can help guide you.

Priority service allows us to move your order forward in our production queue and work towards your requested date. However, it does not guarantee delivery by a specific date, as dispatch and delivery times can be affected by factors outside of our control.

In some cases, yes. If you have already placed an order and now need it sooner, please email us with your order number and the date you need it by. We will check whether priority service is available for your order.

Yes, where possible. As our pieces are handmade to order, we may be able to offer small custom adjustments such as custom length or measurement-based requests, depending on the style. Please contact us before ordering to discuss what is possible.

Any garments made with custom requests, custom measurements or alterations are non-refundable, as they have been made especially for you.

Where possible, we may be able to help with small alterations or custom requests. Please contact us with your order details and the adjustment needed, and we will advise what is possible.

If you would like to return your order, you must notify us within 14 days of receiving it and return it within the required return window. Items must be unworn, unwashed, with tags attached and in their original condition. Swimwear must have the hygiene seal intact.

To request a return, please contact us first. We will then send you our returns form and the next steps. Please do not send anything back before your return request has been reviewed and confirmed by our team.

Yes, exchanges may be available depending on the item and production availability. For UK exchanges, the customer is responsible for the return postage and any reshipping fee required to send the new item.

Yes, we offer free UK shipping. Once your order has been handmade and dispatched, UK orders usually arrive within 1–2 working days, depending on the courier service.

Shipping times vary depending on the destination and courier service. UK orders usually arrive within 1–2 working days after dispatch. International delivery times vary by country and customs processing. Please see our shipping policy for more information on international orders.

International customers are responsible for all customs duties, import VAT, handling fees and any local charges applied by customs authorities. These charges are not included in our product or shipping prices.

As we are based in the UK, EU orders may be subject to customs duties, import VAT, handling fees or additional customs charges when entering the destination country. These charges are set by local customs authorities and are the responsibility of the customer.

If a parcel is returned to us due to failed delivery, an incorrect/incomplete address, refusal to pay customs fees or failure to collect, additional charges may apply before the order can be resent. In some cases, an admin fee may be deducted in line with our policy.

Tracking can sometimes take time to update, especially once a parcel is in transit or has been passed to a local delivery partner. If there has been no movement for several working days, please contact us and we can look into this with the courier.

Please contact us with your order number and tracking details. We will raise an investigation with the courier where needed. Refunds or replacements cannot always be processed until the courier investigation has been completed.

Please contact us as soon as possible if you need to update your address. We can only change the address if your order has not yet been dispatched.

We recommend washing garments inside out on a gentle cycle at no warmer than 30°C / 86°F. Do not tumble dry. Air dry naturally and avoid direct sunlight where possible. For swimwear, rinse after use in chlorine or salt water.

Some styles may be restocked or made available again, depending on fabric availability and demand. If an item is sold out, you can sign up on the product page to be notified by email if it becomes available again.

All Syl’a’Vie garments are handmade to order in our London studio by our small in-house team.

If you have any questions before or after placing an order, please email us and our team will be happy to help.