Return/exchange Policy​

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If you're not fully satisfied with your purchase, simply email us at info@sylavieswimwear.com  to notify us of your intention to return the items. Please ensure your return package includes a note with your order number.

 

We ask that you return your items to us within 14 days of receiving your order. Upon receiving the returned items in their original condition, we will process your refund within 28 days. The return address is provided on your shipping label—please use this address to send your return.

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For hygiene reasons, we cannot accept returns or issue refunds on swimwear if the hygiene seal has been removed or if there are signs of wear.

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Please note, we do not provide prepaid return labels. It is the responsibility of the customer to arrange and cover the return shipping costs. We recommend using Royal Mail for UK returns and a reliable courier service for international returns.

 

Your return must reach us within the 14-day window to be eligible for a refund.

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Returning from overseas

If you are returning an item from overseas, please ensure that the customs declaration category is marked as “Returned Goods” to help avoid unnecessary customs fees. Please note that customs regulations may vary depending on your location. Any additional fees, including UK Import VAT and duty charges, are the responsibility of the customer and must be covered in full.

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If you'd like to exchange an item, please contact us and we will assist you further. Be sure to include a note with your order number, indicating that the return is for an exchange.

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For more details, please refer to our Terms & Conditions.​​